IT Service Desk Admin

Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. Since 2009, our team has worked steadily to make this dream a reality. We’ve designed and tested many generations of prototype aircraft capable of serving in a network of electric air taxis. We’re looking for talented, committed individuals to join our team as we push onward toward certifying the Joby aircraft, scaling our manufacturing, and launching our initial commercial service.

An IT Service Desk Admin would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 admins. Operating in conjunction with the IT Site Admins team as on-site resources to troubleshoot, implement, and deploy organization needed systems.  

Infrastructure (Focus – 10%) 

• Zoom & Microsoft Teams room AV administration, deployment, and vendor management 

OS Management (Focus – 30%) 

• Install and upgrade computer components and software as needed by team 
• Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions 
• Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.  

Service Desk Ticketing (Focus – 60%) 

• Manage service queues and route tickets to IT Site Admins as appropriate for higher tier support 
• Manage and order inventory as needed 
• Remote software installation 
• Responding or active presence in Slack channels 
• Generating Dell warranty support requests 
• Contractor form request fulfillment 
• Diagnosing issues with computer software, peripherals 

• Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required 
• 3+ years of IT service administration experience
•  Fluency in English 
• Knowledge of server systems, software & hardware deployment tools, and networking protocols 
• Knowledge of scripting languages and automation tools 
• A proven track record of developing and implementing IT strategy and plans 
• Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols 
• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences 

• IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP 
• Experience with Jira Service Desk & Integrations 
• Experience with R&D Test system environments 
• Experience with Intune / JAMF / Landscape MDM

• Stay fresh with our Flexible Schedule
• Get a mid-year bonus!
• Stay at home with our Telecommuting Options
• Lunch is on us when you are at the office
• Step up your English with paid classes!
• Get Training/Tuition subsidies for online learning
• Stay connected with our Internet Subsidy
• The Gym Subsidy should keep you fit and relaxed!
• Get there on time and effortlessly with the Transportation Subsidy
• Go places with our Travel Opportunities across the US!!
• Stay healthy with our Medical Health Plan
• Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)