IT Service Desk Administrator

Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world.

An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators. Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems.  

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Infrastructure

• Zoom & Microsoft Teams room AV administration, deployment, and vendor management 

OS Management  

• Install and upgrade computer components and software as needed by team 

• Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions 

• Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.  

Service Desk Ticketing 

• Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support 

• Manage and order inventory as needed 

• Remote software installation 

• Responding or active presence in Slack channels 

• Generating Dell warranty support requests 

• Contractor form request fulfillment 

• Diagnosing issues with computer software, peripherals 

• Associate's or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required 

• 1- 3 years of IT service administration experience 

• Basic knowledge of server systems, software & hardware deployment tools, and networking protocols 

• Basic knowledge of scripting languages and automation tools 

• A proven track record of developing and implementing IT strategy and plans

• Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols

• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences

• Must be fluent in verbal and written English

• IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP 

• Experience with Jira Service Desk & Integrations 

• Experience with R&D Test system environments 

• Experience with Intune / JAMF / Landscape MDM

 

Your Reward for Greatness

 

• Stay fresh with our Flexible Schedule

• Get a mid-year bonus!

• Stay at home with our Telecommuting Options

• Lunch is on us when you are at the office

• Step up your English with paid classes!

• Get Training/Tuition subsidies for online learning

• Stay connected with our Internet Subsidy

• The Gym Subsidy should keep you fit and relaxed!

• Get there on time and effortlessly with the Transportation Subsidy

• Go places with our Travel Opportunities across the US!!

• Stay healthy with our Medical Health Plan 

• Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)

• Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots!